Privacy Policy for Icewood Creamery

Icewood Creamery (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our brand, website, social media platforms, or place an order with us.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Phone number

• Email address

• Delivery address

• Payment confirmation details (we do not store card or bank details)

b. Order & Interaction Information

• Order history

• Product preferences

• Messages sent via WhatsApp, Instagram, website forms, or email

• Feedback, reviews, or survey responses

c. Technical Information (if using our website)

• IP address

• Device type

• Browser type

• Pages visited and time spent on our site

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2. How We Use Your Information

We use your information to:

• Process and deliver your ice cream orders

• Communicate order updates and delivery details

• Respond to inquiries and customer support requests

• Improve our products, services, and customer experience

• Send promotional messages, offers, or updates (only if you opt in)

• Maintain internal records and business operations

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3. Sharing of Information

Icewood Creamery does not sell or rent your personal data.

We may share limited information with:

• Delivery partners (only what is necessary for delivery)

• Payment processors (for transaction verification only)

• Legal authorities if required by law

All third parties are required to keep your information secure.

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4. Data Security

We take reasonable steps to protect your information against:

• Unauthorized access

• Loss

• Misuse

• Disclosure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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5. Cookies & Tracking Technologies

If you visit our website, we may use cookies to:

• Improve website functionality

• Understand visitor behavior

• Enhance user experience

You can choose to disable cookies in your browser settings.

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6. Your Rights

You have the right to:

• Request access to your personal information

• Request correction of incorrect data

• Request deletion of your data (where applicable)

• Opt out of promotional communications at any time

To exercise any of these rights, contact us using the details below.

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7. Children’s Privacy

Icewood Creamery does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted immediately.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated through our official channels.